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FAQs about Finances and Payments

FAQs for Suppliers & Regarding Payments

How do I get in contact with Accounts Payable ?

The AP team is still working, but we have had to set them up remotely. As a result we cannot take phone calls right now, so please email them you query at the following address

How do I know you have received my Invoice ?

As we are based offsite right now, we only have sporadic access to physical mail. If you have an invoice that needs to be processed, please send it to

We remind all suppliers to have on their invoices the appropriate Purchase Order number on it, in order to allow the team to process the invoice.

What happens if I have forgotten my Purchase Order number ?

Please liaise with your original point of contact within TWHF to receive it.

What if I don't put my Purchase Order number on the Invoice ?

If a PO number is not included, given how we are now working from home, there is a distinct possibility we cannot process your invoice.

Will I still be paid given the schools are closed ?

Although schools are closed for most pupils, the Accounts Payable function is a Centralised TWHF team. We are still working normally, albeit remotely. As a result, you will still be paid.

General Finance Queries

I've emailed, but not had a response yet. Why ?

As you can imagine, moving to a workspace where we cannot take phone calls, does mean that email traffic is extremely high. We can assure you that emails are being received, and we will respond appropriately.

I am waiting for a refund on parent pay - who do I contact ?

We are working with each of our schools, who will be contacting parents about refunds. If you have not had contact with your school admin team, please do so.

If I have a more general finance query - how do I get in contact ?

As with the Accounts Payable team, the central finance team are also working from home now, currently without access to telephones. Please contact them on and they will be able to respond to your query.