The AP team is still working, but we have had to set them up remotely. As a result we cannot take phone calls right now, so please email them you query at the following address [email protected]
As we are based offsite right now, we only have sporadic access to physical mail. If you have an invoice that needs to be processed, please send it to [email protected].
We remind all suppliers to have on their invoices the appropriate Purchase Order number on it, in order to allow the team to process the invoice.
Please liaise with your original point of contact within TWHF to receive it.
If a PO number is not included, given how we are now working from home, there is a distinct possibility we cannot process your invoice.
Although schools are closed for most pupils, the Accounts Payable function is a Centralised TWHF team. We are still working normally, albeit remotely. As a result, you will still be paid.
As you can imagine, moving to a workspace where we cannot take phone calls, does mean that email traffic is extremely high. We can assure you that emails are being received, and we will respond appropriately.
We are working with each of our schools, who will be contacting parents about refunds. If you have not had contact with your school admin team, please do so.
As with the Accounts Payable team, the central finance team are also working from home now, currently without access to telephones. Please contact them on [email protected] and they will be able to respond to your query.